01
Customer service
Phone · Live chat · Email
Complete customer service solutions by phone, live chat and email — adapted to your needs and your customers'. All feedback is documented and reported back to you.
We’re hiring — see open positions
Customer service & sales
Expertise you can hear. Warmth you can feel
Sweet Communication helps companies grow and nurture their customer base — with customer service and sales that turn every conversation into a stronger relationship.
- 80+
- employees
- 2019
- founded
- 2
- offices
- BOI
- registered
Stockholm
Helsinki
Bangkok
Hua Hin
01About us
A different kind of company, with long experience.
One for all, all for one — internally, we simply call ourselves the Sweet Family.
Sweet Communication was founded in 2019 by a team of four with many years of experience in customer service, market research and sales. Today we are more than 80 employees, handling our clients' dialogues every day — professionally, personally and in the customer's own language.
The business was built in Thailand, where we offer our employees a different kind of everyday life: work that helps you grow and free time full of new possibilities. Today we are expanding into new countries — with the same model: engaged employees create better customer dialogues.
Our values
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We have fun together
The time we spend together matters — a positive workplace produces better results and better days.
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We want to be the best at what we do
We aim to lead our market — and know that’s built by colleagues who thrive and have energy. That’s why we take wellbeing as seriously as results.
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We help each other
Smart people collaborate and build on each other’s strengths. One for all, all for one — that’s the Sweet Family.
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We always want to grow
When our people grow, the company grows — and new opportunities open with it. That’s why we give everyone who wants to develop the best possible conditions.
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We take pride in what we do
Pride can’t be ordered — it comes from enjoying what you deliver. Our job is to build a workplace worth bragging about.
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We take responsibility
Everyone does their job fully — that’s how Sweet becomes a better workplace for everyone. To us, responsibility is a way of looking after each other.
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We are clear and transparent
Straight answers and an open climate — no one should have to guess. Everyone makes mistakes; what matters is learning from them together.
Two dots One conversation
Look closely at our S: it connects two dots. That is our whole business in one symbol — every conversation joins two people, two places, sometimes two continents. The one who calls, and the one who answers. And the small red dot? That is the warmth that turns a conversation into a relationship. The colours are inspired by an azure sea — and the fade from blue to turquoise is the journey in between.
02Services
Six ways to strengthen your customer dialogues.
From the first call to long-term loyalty — we take responsibility for the entire dialogue, or the part you want to reinforce. Whether you want to grow in your home market or need support with your switchboard and email.
02
Telemarketing
Campaigns · Sales
Tailor-made campaigns designed around your needs. Cold calling, cross-selling or upselling — we handle your sales dialogues at every level.
03
Meeting booking
New customer acquisition
Many years of experience in new customer acquisition. We book the meetings — you focus on closing the deal.
04
Market research
Questionnaires · Analysis
We map the needs and opinions of your customers and your market — from questionnaire design to analysis of the results.
05
Customer loyalty
Existing customers · Retention
Winning a new customer costs up to five times more than keeping an existing one. That is why we put great effort into listening to your customers — and keep improving the dialogue until it builds lasting loyalty.
06
Quality control
Daily checks
Daily quality controls ensure that your customer dialogues maintain a high and consistent standard — call by call, over time.
03How we work
Five principles. One philosophy.
Behind every call is a way of working we have refined since 2019.
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Customer loyalty
We know customer relationships — you know your customers and your offering. Together we create solutions that increase customer satisfaction and retention.
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Good communication at every level
We follow up continuously with both you and our employees, so the right things are communicated over time. The communication process is something we build together.
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Expertise is a good start
Our ambition is to become experts on your offerings and the needs they solve. Thorough knowledge is the best foundation for building trust with your customers.
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Personal service
Personal service, done right, elevates the customer experience — and can turn a negative event into something that strengthens the relationship and builds loyalty.
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Always feedback
We always ask your customers for feedback. It shows that we listen — and gives us the insight to develop both our methods and your offering.
Since 2019 we have carried our clients' customer dialogues — every day, all year round
04Leadership
The team behind the team.
Our management group coaches and supports the sales and customer service teams every day — with long first-hand experience in customer service, sales and international operations.
Johnny Falkenström
CEO
Samir Ramin
Business Systems Manager
Haider S.
HR & Recruitment Manager
William Norder
HR
Bill Grenhagen
Recruitment
Wikky Wichuda
Admin
Louise Sandholmen
Customer Service Manager
Michael Kuss
Coach
Christofer Rydstedt
Coach
Faraz Nazari
Coach
Christopher Riiv
IT
Denis Zaw
IT
05Our offices
In the heart of Bangkok. By the sea in Hua Hin.
Two offices, one standard: modern workplaces where our teams thrive and deliver.
Bangkok
In the heart of Bangkok, one of Asia's most dynamic cities, you'll find our head office — the hub of everything we do.
Hua Hin
On the coast in the classic seaside town of Hua Hin lies our second office — the same professionalism, with the sea around the corner.
Stockholm
Our first Nordic office is on its way — home turf for many of us.
Join from day one — see open positions06Careers
A different everyday life.
With us, the job is only half the story. You'll work in a close-knit international team with clear goals and real room to grow — and when the working day ends, Thailand is waiting outside the door. We are continuously looking for service stars and sales talents who speak Swedish or Finnish.
See open positions6.5 hours
That's your working day. Shorter than back home — focused work with time left to live.
Bangkok
World-class street food, rooftop bars and a city that never stands still. In the middle of it all: our office.
Hua Hin
Start the day with a swim — the coastal office is just minutes from the beach.
30° in January
When it's −12° and dark back home, it's still summer here — all year round.
07Contact
Let's talk
Tell us about your needs and we'll get back to you shortly with suggestions on how we can strengthen your customer dialogues. This form is for companies and business enquiries.
Looking for a job with us?
See open positionsOr email us directly
contact@sweet-communication.com